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Chubb Travel Insurance - coronavirus update

4 Feb 2020 11:54 | Anonymous member (Administrator)

This is an advisory notice only you should check directly with your broker for the latest information. 

With the spread of a new coronavirus strain from Wuhan, China and indications of human to human transmission, please be aware that travel restrictions have been issued for all travel to, from and through Wuhan, China (the “Incident”).

This notice means that, with respect to all travel to, from and through Wuhan, China after 5:00 pm on 22 January 2020, Chubb will treat any claims related to the Incident as ‘foreseen’ and not covered.

For more information on the coronavirus, please check the World Health Organisation website.

Policy Response:

Chubb will assess all claims in accordance with the facts of each case, the Policy Wording and your Certificate of Insurance (COI). Your cover will depend on the type of plan you purchased and your particular circumstances. Please read the Policy Wording and COI for further information with respect to your cover.

Chubb travel insurance policies may have provisions (dependent on the policy you are covered under, level of cover and plan) to cover travel cancellation or disruption losses.

If you are an insured person and you require emergency assistance, please contact Chubb Assistance on +64 9 374 1774 for Leisure policy holders or +64 9 374 1775 for Corporate Business Travel policy holders.

If your travel is cancelled or disrupted causing you loss then please first contact your travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss then you may wish to submit a claim along with the original and amended itineraries and relevant documents to substantiate your remaining loss.

Chubb leisure travel claims for New Zealand can be lodged here. Corporate policy holders should first contact the broker handling their account for clarification on the lodgment process.


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